At Mighty4, we aim to provide reliable products and services and to deal with all customers fairly and professionally.

This Refund Policy explains how Mighty4 handles requests for refunds relating to products, services, orders or payments made directly to Mighty4.

This policy should be read together with any quotation, order confirmation, invoice, agreement or other terms that apply to a particular transaction.

1. Refund Requests

A request for a refund does not, by itself, create an entitlement to a refund.

All refund requests will be considered based on:

The nature of the transaction;
The terms agreed between the parties;
The circumstances giving rise to the request;
Any applicable warranty or guarantee;
Applicable law; and
Any other relevant information.

Refund requests should be submitted to:

info@mighty4.co.uk

We may request reasonable information or evidence necessary to assess the request.

2. Products or Services Supplied Directly by Mighty4

Where Mighty4 is the supplier of the relevant product or service, we will consider refund requests in accordance with the terms of the relevant transaction and applicable law.

Depending on the circumstances, an appropriate remedy may include:

A refund;
A replacement;
A repair;
A partial refund; or
Another appropriate remedy.

The particular remedy available will depend on the circumstances and any rights applicable to the transaction.

3. Faulty, Damaged or Incorrect Products

If a product supplied directly by Mighty4 is faulty, damaged, defective or materially different from the description provided, please contact us promptly.

We may request photographs, documentation or other reasonable evidence to help establish the nature of the issue.

Where Mighty4 is legally responsible for the issue, we will provide the remedy required by applicable law or the agreed contractual terms.

Nothing in this policy removes or restricts rights that cannot lawfully be excluded or restricted.

4. Products and Services Provided by Third Parties

Mighty4 may work with independent suppliers, manufacturers, brands and other business partners.

Where a product or service is supplied directly by a third party and Mighty4 is not the contracting supplier, any refund, return, warranty or cancellation arrangements may be governed by the terms applicable to the transaction with that third party.

Mighty4 will provide reasonable assistance where appropriate, but does not assume responsibility for obligations belonging to an independent supplier or other third party.

Nothing in this section affects any legal rights or contractual rights that you may have against Mighty4 where Mighty4 is itself responsible under the relevant transaction.

5. Enquiries and Quotations

An enquiry, request for information or quotation request does not constitute a purchase or create an entitlement to a refund.

Where Mighty4 provides a quotation, the quotation may contain specific terms relating to price, availability, validity, delivery, payment, cancellation or other matters.

Where a quotation is accepted and a transaction is subsequently entered into, the agreed terms for that transaction will apply.

6. Business and Trade Transactions

For business and trade customers, the applicable quotation, purchase order, invoice, supply agreement or other written agreement may contain specific provisions relating to refunds, returns, cancellations, credit or other remedies.

Where specific terms have been agreed, those terms will govern the relevant transaction to the extent permitted by law.

Nothing in this policy is intended to override a separately negotiated agreement.

7. Change of Mind

Where a customer has no contractual or statutory right to cancel or obtain a refund, Mighty4 is not obliged to provide a refund solely because the customer has changed their mind.

Where a statutory cancellation or refund right applies, that right will be honoured in accordance with applicable law.

8. Refunds Following Cancellation

Where a transaction is lawfully cancelled and a refund is due, Mighty4 will process the refund in accordance with the applicable contractual terms and legal requirements.

Any conditions relating to cancellation, return of goods, collection, deductions or other matters will be applied only to the extent permitted by law.

9. Return of Products

Where a return is required as part of an approved refund or other remedy, Mighty4 will provide appropriate return instructions.

Products should be returned in the condition reasonably required for the relevant remedy, subject always to any statutory rights that apply.

Mighty4 reserves the right to investigate the condition and circumstances of returned products before determining the appropriate remedy, where legally permitted.

10. Refund Amounts

Where a refund is approved, the amount refunded will be determined by the applicable transaction terms and applicable law.

Mighty4 will not provide a refund for amounts that were not paid to Mighty4 or for products or services for which Mighty4 is not responsible, except where required by law or expressly agreed otherwise.

11. Refund Processing

Once a refund has been approved, Mighty4 will process it within a reasonable period and in accordance with any applicable legal requirements.

Where appropriate, refunds will normally be made using the original payment method.

The time taken for funds to appear in an account may depend on the relevant bank or payment provider.

12. Evidence and Investigation

Where reasonably necessary, Mighty4 may investigate a refund request before making a decision.

This may include requesting:

Proof of purchase;
Order or invoice details;
Photographs or videos;
Product information;
Delivery information;
Details of the circumstances giving rise to the request; or
Other reasonable supporting information.

Failure to provide information reasonably required to assess a claim may delay the review of the request.

Nothing in this section prevents a customer from exercising any statutory right.

13. Fraudulent or Misleading Claims

Mighty4 reserves the right to investigate refund requests where there are reasonable grounds to suspect fraud, abuse, false information or other improper conduct.

Where appropriate and lawful, we may refuse a refund that is not supported by the applicable contractual or legal entitlement.

We may also take appropriate action where fraudulent or deliberately misleading information has been provided.

14. No Double Recovery

A customer is not entitled to recover the same loss or payment more than once.

Where a refund, replacement, repair, compensation or other remedy has already been provided in respect of a particular issue, any further remedy will be considered in light of what has already been provided and the customer’s remaining legal rights.

15. Statutory Rights

Nothing in this Refund Policy is intended to exclude, restrict or remove any statutory right or liability that cannot lawfully be excluded or restricted.

Where applicable, customers retain their legal rights concerning products and services, including rights relating to goods being as described, of satisfactory quality and fit for purpose, and services being provided with reasonable care and skill.

16. Limitation of This Policy

This Refund Policy does not constitute a guarantee that every refund request will be accepted.

It does not create any additional warranty, guarantee, contractual right or entitlement beyond those expressly agreed or required by law.

Where a specific written agreement applies to a transaction, the terms of that agreement will govern the transaction to the extent permitted by law.

17. Changes to This Policy

Mighty4 may update this Refund Policy from time to time.

The latest version will be published on this page together with the date it was last updated.

Changes will not retrospectively remove rights or obligations that have already arisen under an existing contract, except where permitted by law.

18. Contact Us

If you have a question regarding a refund, return, product, service or transaction, please contact:

Mighty4

Email: info@mighty4.co.uk

We will review your enquiry and respond as soon as reasonably possible.